FAQs
1. What products does XcessSky offer?
We offer a curated range of Home & Garden essentials, including décor, storage solutions, organizers, garden tools, and lifestyle accessories designed to enhance your living space.
2. Where are you located?
We operate online and ship our products directly from our trusted warehouses to customers worldwide.
3. How long does shipping take?
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Domestic Shipping: 3–7 business days
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International Shipping: 7–15 business days
Shipping times may vary based on location and courier delays.
4. Do you offer order tracking?
Yes! Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for updates to reflect.
5. What payment methods do you accept?
We accept all major payment methods, including:
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Credit/Debit Cards
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UPI
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Net Banking
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Wallet Payments (if enabled)
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PayPal (if applicable)
6. What is your return policy?
You may return eligible items within 7–14 days (customizable) of delivery. Products must be unused, in original packaging, and in resellable condition. Contact our support team to initiate a return.
7. What if my item arrives damaged or defective?
If you receive a damaged or faulty item, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
8. Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of purchase. After processing, changes are no longer possible.
9. Do you offer free shipping?
We offer free shipping on select products and during promotional periods. Check our homepage or product pages for eligible offers.
10. How can I contact customer support?
You can reach us anytime at:
[Insert your customer support email]
We aim to respond within 24 hours